Cancellation Policy
Kids Board Books are made, sold, and shipped by Pinhole Press, and every order is completed on pinholepress.com. This policy is the Pinhole Press policy, reproduced here in full. View the source on the Pinhole Press Help Center.
Once you place your order, you have 30 minutes to cancel for a full refund.
How to cancel an order
- Log into your Pinhole Press account.
- View the order that you would like to cancel.
- Click the “CANCEL” button to cancel the order.
- You will receive an email confirmation that your order has been canceled. The hold on your card will be removed within 72 hours.
If the 30-minute window has closed but you would still like to inquire about canceling your order, please email support@pinholepress.com immediately and we’ll work with you to resolve the issue at minimum cost and inconvenience. Once an order is in production, we are not able to guarantee that the order can be canceled and refunded.
Fixing a mistake on your order
If you realize you’ve made a mistake with your order and need to correct it, please email support@pinholepress.com immediately and we’ll work with you to resolve the issue at minimum cost and inconvenience.
Address changes and shipping upgrades
We can assist you with a shipping upgrade or address change if the order has not yet shipped. If you are upgrading your shipping options, an additional fee will likely apply. Once the order has shipped, we are unable to make any changes. For shipping requests, contact support@pinholepress.com.
Customer support hours
Customer Support hours are Monday–Friday, 9AM–5PM ET. Emails sent outside of these hours will be returned the next business day.